Terms and Conditions

Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Pure Laundry LLC (referred to as "we," "us," "our", or "Pure Laundry") or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.

Wash-and-Fold Laundry Terms

Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Greasy or excessively soiled clothes or other laundry will result in an extra fee of $20.00. Best practices are to let us know beforehand so we can care for your order properly and promptly. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we can’t guarantee that we will find or return said item. All laundering processes, regardless of how gentle, will cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble. Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.

We wash all items together as our standard procedure. Note that we only separate clothes from darks and whites, and you do not have to do the separating. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching).

Lost Laundry

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place. Rest assured though, we carefully track your clothes through a certified weighted scale after pickup and before delivery. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded. If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.

Scheduling and Payment

You can schedule your appointment through our website by clicking here, or you can call our customer service department at 620.625.0164. We require at least 2 hour's notice for residential appointments, at least 2 hours notice for non-rental commercial appointments, and a minimum of 24 hours notice for rental commercial appointments. If you no longer want our service, simply let us know and we will cancel it at no additional charge. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund. To make life simpler, we round to the nearest pound when weighing your laundry to determine if you have met the required minimum weight (see below). Our weights are final. If you have not met the minimum weight, we will promptly notify you of any surcharge. Of course we don't anticipate having any problems with our customers refusing to pay, but just in case, we reserve the right to hold your laundry until we are paid in full.

Minimum Weight, Minimum Fee

You can send us any amount of laundry you choose, but any loads weighing less than 20 pounds will be rounded up to our minimum weight of 20 pounds. Any bag over 20 pounds will be automatically charged an extra fee of 1.99 per pound. At Pure Laundry there is NO delivery fee ever! Remember, you're free to cancel any appointment up to 2 hour prior to the start of your delivery window, so if you don't have any laundry for us to wash on a particular week, please be sure to notify us more than 2 hours before your appointment time so we don't come to your address and charge you a no-show fee.

Pick-up and Delivery Scheduling

Pure Laundry provides pick-up and delivery service. We are particularly proud of this aspect of our business and hope that our pick-up and delivery service is part of the reason you have decided to use Pure Laundry. There are, however, circumstances when we may be unable to complete deliveries (like snow, torrential rain, trains, or all of our delivery drivers are not available). Therefore, we reserve the right to pick-up and deliver your laundry using more conventional methods if necessary. We will do our best to pick-up your laundry at the agreed upon time. We know that we won't have very many customers if we are late. That being said, we can't be held accountable if we are late for unforeseen circumstances. Similarly, we hope that you will strive to be on-time for our deliveries. If you do miss a pick-up or delivery, we will try to coordinate an alternate time as soon as possible. To prevent laundry errors, all services must be tied to an appointment. If we are coming to your house for a delivery and you have additional dirty laundry that you would like to be picked up, please schedule an additional pickup online or notify Pure Laundry at least 2 hours before your scheduled service. A No Show is when we show up to your door, but you and your laundry aren't around. In the case of a No Show, we reserve the right to charge a $5 No Show fee. Keep in mind, there's no fee if you cancel or reschedule more than 2 hours before the start of your delivery window. And because we value your time just as much, we will credit you $5 if your driver shows up late. No questions asked.

Unattended Pick-up and Delivery

If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.

Allergies

We use multiple name brand laundry detergents for all our personal laundry customers. All detergents used are clear but not the chemical makeup. For all concerns with what clothes are being washed or dried with please ensure you select the right one. However, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing machines.

Miscellaneous

As our business changes, we may want to modify some of the terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.

Although we think we are generally agreeable people, we recognize that Pure Laundry and you may have a dispute. In this event, you agree that any legal action pertaining to this agreement, or Pure Laundry generally, shall be conducted in the Courts of the State of Kansas.

Payment Due Date: 30 days upon receipt

Accepted Payment Methods:

Cash
Credit/Debit Card
Mobile Payments
Online Payment

Late Payment Policy:

Payments made after the due date will incur a late fee of 10% per day/week.

Orders will not be released until payment is received in full.

For Questions or Assistance:

Contact: 620.625.0164

Email: admin@purelaundryllc.com

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